1800PETMEDS WARNING:
If you cancel an order at 1800PETMEDS.com it is NOT really cancelled. The status will change back to a current order status within 24 hours.
I cancelled an order THREE TIMES this week (April 2023), and the status changed back all three times.
I emailed them. I texted them. I tried to online chat with them, but no one ever answered. I called them on the phone and talked to an extremely UNhelpful representative, who even called me by a wrong name.
I requested that the order be cancelled and deleted from my account multiple times. On the phone I was told that even a supervisor can not delete the order from my account. The representative said they can not remove it from the website, which I know is a lie. I promise you, someone can remove a cancelled order from that website.
I've been using them for years. NEVER AGAIN!!!!
What kind of shady company will not delete a cancelled order from your account and continues to change your cancellation status back to an active order?????
I explained to them that I accidentally chose the wrong dog. When I realized my mistake, I cancelled the order and reordered using the correct dog's name. They called my vet about the wrong dog's order anyway. My vet refused the wrong dog's prescription, of course.
1800petmeds filled and shipped the correct dog's prescription, but they absolutely refuse to delete the wrong dog's order. I hope they do not continue to harass my vet. They said they really cancelled the order this time, but I no longer trust them.
I deleted all the information I could from my account. My "Delete Account" or "Cancel Account" options have mysteriously disappeared!
I will continue to check to make sure my credit card, vet, pets, and other information does not reappear.
I requested to NOT receive any more emails from them, but I am unable to delete my email address from my account, which makes me wonder what else they do with my information.
Order from them at your own risk.
They are fine as long as you do not make a mistake or need to change or cancel an order. To me it's not worth the stress. I will not ever order from them again.
